Privacy Policy

At Holiday Acres Resort, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you share with us through our website, www.holidayacres.com, and in the course of your stay.

Information We Collect

When you make a reservation or interact with us online, we may collect personal details such as your name, email, phone number, home address, and payment information. We also record information related to your stay (arrival and departure dates, special requests, and service preferences). From time to time, you may choose to share additional details with us through promotions, surveys, or newsletters.

Like most websites, we also collect certain information automatically, such as your IP address, browser type, device settings, and browsing activity. We may use cookies and similar technologies to improve your experience and keep our site secure.

How We Use Your Information

Your information is used to:

Confirm and manage reservations.
Provide customer service.
Invite guest reviews or surveys after your stay.
Send occasional marketing or promotional offers (with the option to unsubscribe at any time).
Improve our services, website functionality, and guest experience.
Prevent fraud, ensure security, and comply with applicable legal requirements.

We only use your personal data when we have a valid legal basis to do so: to fulfill a contract (such as processing a reservation), to meet legal obligations, or for our legitimate interests in improving services, ensuring security, and communicating with our guests. Where the law requires consent (such as certain marketing communications), we will request it, and you may withdraw consent at any time.

Sharing and Security

We will never sell your personal data. We may share it with trusted service providers who help us operate our website and deliver services, or with legal authorities when required by law. We follow reasonable and appropriate measures—technical, physical, and organizational—to safeguard your information and protect it from unauthorized access, loss, or misuse.

International Transfers

If your information is transferred outside your home country, we will take steps to ensure it is protected in line with applicable laws and international standards.

Data Retention
We keep personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and ensure security. When data is no longer needed, it is securely deleted.

Your Rights

You have the right to request access to the personal data we hold about you, correct inaccuracies, or ask us to delete or restrict processing where appropriate. In some cases, you may also request that we transfer your data to another party. To exercise these rights, please contact us at events@holidayacres.com.

Questions or Concerns

If you have questions about this policy, concerns about how your data is handled, or wish to exercise your rights, you can contact us directly at events@holidayacres.com. Depending on your location, you may also have the right to contact your local data protection authority.

Policy Updates

This Privacy Policy may be updated from time to time as our services evolve or as required by law. The latest version will always be available on our website, and material changes will be communicated before they take effect.