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Reservation Policy

Do to COVID-19:


Due to Covid-19, our housekeepers will not do daily maid services. If there is anything that you need, please contact the Front Desk with your request and we will be happy to get it for you. ​

If you have any questions about the resort, please give us a call at          (715) 369-1500

Thank you

Reservation Policy

 Effective Date: April 2018


Arrival and Check out:

   Cottages and guest rooms will be ready for occupancy between

4 pm on the date your reservation begins. Departure is 10 am in the cottages and 11 am in the guest rooms. During the summer season, cottage reservations begin and end on Saturdays. Big Pine Lodge and Cedar Lodge reservations begin and end on Sunday in the summertime. Early arrivals, depending on lodging availability, early arrivals on the day of the reservation are $35.00 per hour before 1 pm.  Guest rooms are available by the day or week, starting any day. Weekends are a two-night minimum.

Deposit Policy:

   A deposit of a least one day’s rate on daily reservations including tax, or 35% on reservations of 3 or more days is required for confirmation. It assures your arrival and departure as confirmed.


Cancellation Policy:


   In the event you must cancel your reservation, the deposit will be refunded less a $20.00 handling charge, provided we receive advance notice as the following:


    Lodge Guest Rooms-

30 day minimum during June, July, and August

15 day minimum on all other days of the year


   Cottage and Vacation Homes-

90 day minimum in June, July, and August

30 day minimum on all other days of the year


   If a shorter notice of cancellation occurs, the deposit will be forfeited.


Pet Policy:

   Well behaved pets on leashes are welcome in designated units only.  Pets are not allowed in “No Pet” accommodations.  A dry cleaning and rug cleaning charge will be imposed for guests not respecting the pet policies.  A maximum of two pets per rental unit is allowed.  An additional charge of $25.00 per night, per pet, will be charged.  Owners are responsible for any damage or excessive cleaning that may occur in the designated units and will be charged accordingly. If there is a pet in a non-Pet-Friendly room, there will be an excessive cleaning charge of $200.00 that will be charged. Please do not leave pets unattended as a courtesy to other guests. Pets are not allowed on the beach or surrounding area.   Pets are welcome in the boat launch area.  If we receive complaints or you do not follow any of these rules, we have the right to move you or to ask that your pet be kenneled off the premise at your expense. As we hope to continue to allow pets, we need guests to respect these guidelines.


Additional Occupants:

   If there are additional occupants staying in a room or cottage, there is a charge of $18 per person per night. If it is a weekly reservation, the charge is $108 for the week. 


                   Thank you for your consideration and cooperation.

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